HERSHEY, PENNSYLVANIA
September 11 – 15, 2019
Giant Center

Seminars

Monday, September 9, 2019

PRVCA developed a strong and dynamic line up of training for Industry Days at America’s Largest RV Show. Space is limited, so register early.

AMP Up Your Electricity Knowledge: RV Electricity Technician Training

Presented by: Mike Sokol, RV Electricity Expert/Writer
10:00am – 1:00pm
Champions Club
PRVCA Members: Free  |  Non-Members: $20  |  Lunch included
Education Credits: 3

In this seminar, you will learn about the basics of voltage, amperage, resistance, and wattage using a digital meter to measure volts, amps, and ohms. This seminar will also cover theory of 120/240-volt power in campground pedestals, 12-volt DC system operation and troubleshooting, surge protector types and operating principles, and voltage drop considerations for long cable runs. You will also learn how to diagnose and repair hot-skin/stray voltage, the cause of melted shore power plugs, transfer switch operation and diagnostics, and portable generator selection, hookup, grounding and bonding.

Suburban On-Demand Water Heater Training for RV Technicians

Presented by: Suburban
10:00am – 2:30pm
Power Play 
PRVCA Members: FREE  |  Non-Members: $20  |  Lunch included
Education Credits: 4

In this hands-on training session, you will receive sequence of operation and operational review for the IW60 on-demand water heater. New product information will also be provided.

Cummins Generator and Engine Maintenance and Repair

Presented By: Cummins
10:00am – 4:00pm
Press Room
PRVCA Members: Free  |  Non-Members: $30  |  Lunch included
Education Credits: 6

Cummins generator and engine experts will address the most frequently asked questions in this seminar. Learn about proper maintenance, operating techniques, exercising, dash lamps, and fuel economy and service tools and information. A Q and A session will follow the presentation.

The Attitude of Troubleshooting: RV Technician Training

Presented by: Gary Bunzer
Time: 10:00am – 4:00pm
Green Room
PRVCA Members: FREE  |  Non-Members: $30  |  Lunch included
Education Credits: 6

This seminar will define what really is an “Attitude” and an in-depth look at troubleshooting. Learn how to apply the values of a winning team concept, accurately justify all major equipment purchases, develop and sharpen new trouble shooting skills, and blend the four major troubleshooting steps into a habit. If you are serious when it comes to professional RV service and have a sincere interest in offering RV services to your customer base at a profit, then this seminar is for you!

Automate Your Marketing: The Dos and Don’ts of Automated Emails

Presented by: Alice Buchman Creative Design
2:00pm – 4:00pm
Champions Club
Free  

Do you send the same information over and over? Do you ever forget to follow up with new subscribers, customer anniversaries and birthdays? How do you share your great case studies, success stories and customer testimonials? Or, introduce customers to your diverse product or service offerings? And do you wish you had a way to reward new subscribers & inspire them to take action right NOW, when their interest is HOT?

Autoresponder campaigns do what YOU wish you had the time to do! Use them to follow up, inform, entertain, & provide incentives for action & engagement – they work automatically while you focus on your business.

This seminar will help you:

  • Learn the difference between automated messages and autoresponder campaigns
  • Decide where autoresponders can help you do better marketing communications
  • Understand key actions that trigger emails to be sent
  • Identify what steps to take to design effective autoresponder campaign
  • Design the “evergreen content” that works best for your audiences

Tuesday, September 10, 2019

Furnace Troubleshooting and Performance for RV Technicians

Presented by: Dometic
10:00am – 2:30pm
Champions Club
PRVCA Members: Free  |  Non-Members: $20  |  Lunch included
Education Credits: 4

This hands-on furnace training program is focused on troubleshooting and understanding the function of the separate components within the furnace. The training is designed to teach you the sequence of operation, knowing where you should have power at specific points in the furnace operation, which is key to determining any faults that may arise in the system.

Creating an Amazing Customer Experience

Presented by: David Martin, Mar-Kee Group
10:00am – 12:00pm
Power Play 
Free 

According to Forbes, while 80% of companies believe they deliver “super experiences,” only 8% of customers agree. This has cost businesses more than $75 billion per year! Providing outstanding customer service should be the goal of any company. However, studies consistently show that this is not happening. In this workshop we will share 12 ways to WOW customers and create an exceptional customer experience.

Norcold Gas Refrigerators – RV Technician Training

Presented by: Norcold
10:00am – 4:00pm
Press Room
PRVCA Members: FREE  |  Non-Members: $30  |  Lunch included
Education Credits: 6

The Norcold certified trainer will cover all aspects of the company’s gas refrigerators, from the unit itself to the ice maker diagnostics and water valve. Learn about ventilation, burner and orifice, spark electrode, and heaters. This session will cover the power board codes, flow chart and diagnostic screens. Learn how to troubleshoot common issues such as door adjustments, water issues and down draft.

Good for the experienced technician and the new up and coming technician that has basic electricity and gas knowledge.

RV Technician Training: Servicing RV Axles, Spring Suspensions & Electric Braking Systems

Presented by: Bill Snider, Dexter Axle
10:00am – 2:30pm
Lower Level Hallway
PRVCA Members: FREE  |  Non-Members: $20  |  Lunch included
Education Credits: 4

In this seminar, you will learn about commonly used RV axles and suspensions including a presentation of theory and hands-on practical training with spring axles and electric drum brakes.  Topics covered include technician safety; component identification; wheel bearing and electric drum brake service; spring suspension operation, introduction to torsion axles, proper trailer loading, alignment troubleshooting, and more.

The Attitude of Troubleshooting: RV Technician Training

Presented by: Gary Bunzer
10:00am – 4:00pm
Green Room
PRVCA Members: FREE  |  Non-Members: $30  |  Lunch included
Education Credits: 6

This seminar will define what really is an “Attitude” and an in-depth look at troubleshooting. Learn how to apply the values of a winning team concept, accurately justify all major equipment purchases, develop and sharpen new trouble shooting skills, and blend the four major troubleshooting steps into a habit. If you are serious when it comes to professional RV service and have a sincere interest in offering RV services to your customer base at a profit, then this seminar is for you

Distributor Showcase with Keller Marine & RV

12:30 – 1:30pm
Champions Power Play
Free 

In this seminar, you will learn how to sell the easiest customer first by learning how to leverage new RV customers and existing RV customers as the base for your parts sales. Join in on a discussion about GMROI in the parts and how to measure the success of your parts business.

RV Technician Training with Horizon Global, Reese, Tekonsha, and Bulldog RV Products from Reese

Presented by: Tom Romero, director of education and technical content, Horizon Global
2:00pm – 4:00pm
Power Play
Free
Education Credits: 2

Learn about Reese short bed solutions and goose box, Reese weight distribution and sway control, the new Reese 5th wheel hitches and mounting systems, and the Tekonsha ZCI “Snap Don’t Snip” wiring solutions. Review timed and proportional brake controllers and well as the Reese powered A-Frame jacks and Bulldog powered 5thwheel landing legs. This is a great opportunity to learn about the features of these products and tips to pass along to customers.

Sales Training: Learn New Sales Techniques for Today’s Challenges

Presented by Randy Sobel, Sobel University
3:00pm – 4:00pm
Champions Club
Free 

In one hour, attendees will learn how to handle real objections now! The sales techniques will be easy to learn and apply with attendees next client. Expect the teaching style to move quickly from objection to satisfaction that will help your clients buy now! This seminar will deal with RV situations that are happening daily at the salesperson-consumer level. Expect the trainer to present as well as roll play through the most challenging scenarios happening at RV Dealerships Daily.

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